Because we love our neighbours here at askNextDoor, and want to make life easierfor them, we have tried to make askNextDoor as user friendly and easy to navigate as possible. In saying that, there are always going to be questions that need answering, and the key to any great relationship is communication. For this reason, we have compiled a list of some of the most common questions our neighbours asked us when they started using askNextDoor to share their belongings, to make your navigation through the site that little bit easier.

For the sake of answering all the questions clearly, let’s call the owner of the items the “Renter” and the borrower of the item the “Rentee”.

What is askNextDoor and what does it do?
Well, this is awkward. Our bad, we should have explained earlier… askNextDoor is an online platform that allows individuals and businesses to list items that they wish to rent, lend or share with other people. AskNextDoor shows listings of items available in a given location, plus details such as the listed rental price and availability (which are set by the Renter). Using the askNextDoor platform can make Renters money and save Rentees money whilst reducing waste and facilitating neighbourly interaction.

How does askNextDoor work?
Registering with askNextDoor platform allows Renters to list items for free, and Rentees to contact the Renters and rent items. Go to our How it works (link) page to find out more.

How much does it cost to use askNextDoor?
Whether registering as a Renter or a Rentee on askNextDoor is totally free and does not commit you to any spending. That’s right, zip. askNextDoor is free. We would like to keep it that way. At the same time we do have cost of running this website (servers, hosting etc.), hence please consider supporting our efforts. (link)

Frequently Asked Technical Questions

The askNextDoor site isn’t doing what you think it should?
How do I change my personal details? You can change your personal details including account password within the "My Profile" section, which is accessed by clicking on the HI (YOUR NAME) link in the top right hand corner of any askNextDoor screen.

What do I do if I forget my login credentials?
It’s an easy fix, so don’t sweat it! Simply click on the FORGOT YOUR PASSWORD? or FORGOT YOUR USERNAME? links on the login page, then provide whatever details you still remember and follow the instructions. We will send you an email with further instructions to the email address you listed at registration. You should receive the email with instructions within the next few minutes (usually immediately). If you do not receive the email within 5 minutes, please check your spam, bulk or junk mail folders (if you find the email there, your ISP or your own software spam-blocker or filters are diverting our e-mail).

I requested an item but the owner hasn’t responded. What can I do?
Why not give the Renter a call or send a message to follow up? The Renters contact details will be displayed once the booking has been made, and you can use them to get in direct contact with the Renter to arrange details.

Frequently Asked Questions about my askNextDoor account

Want to make the most of askNextDoor, but don’t know how?
Firstly, you’ll need to register as a new user and then log on to the askNextDoor site using the login credentials you set at the time of registration.
How can I view and edit my account details? Once you have logged in to askNextDoor, click on the HI (YOUR NAME) link in the top right hand corner of any askNextDoor screen to view and edit your account profile. You can also change your password there.

How do I view and amend my item listings and photos?
Again, if you log in to askNextDoor and head on over to the HI (YOUR NAME) link in the top right hand corner of any askNextDoor screen, you will find the links to your adverts, reservations and favourites.

How do I view my messages and comments?
Great question! The messages and comments from other users are sent directly to the email address that you provided while setting up your askNextDoor profile. So basically, messages are not stored within the askNextDoor website, they are sent directly from email to email.

Frequently Asked Questions by Rentees
Want to borrow that thing you saw the neighbour using the other day?

How do I search for the item I need?
Ready to start searching? It’s pretty simple…
  • Type in the suburb, postcode or area you wish to collect from in the search bar at the top of the askNextDoor page, and then click the GO button
  • Filter your search by category and dates using the side bar
  • You can also change the distance (for example: +5km, +10km, +50km) how far you would be willing to travel from the selected suburb to collect your item. Or you could set the distance to +0km in order to search only in your preferred suburb
  • Search all the relevant options! You can view the items by List or Map, filter the results by Rental Price Low and High, and Price per Day and Week

You can also click on the large logo accessible from any askNextDoor page which will then display the equipment for hire on the front page.

I’ve picked the thing! Now how do I select it?
  • Once you think you may have selected the perfect item for your needs, but want to view more details to make sure, just click on the image of the item and you will be taken to the Item Information page for a full view of the item plus its description, map location and reviews from previous users, with the option to share a comment you may have about the item.
  • If, after reading through the details, you wish to proceed with hiring the item click on the Make a Reservation button.
  • Once you have clicked the Make a Reservation button you can use our calendar to select your desired rental dates. At this point you can also, if needed, enter a message for the Renter.
  • Once complete, simply click “Finish Booking” and an email notification will be sent to the Renter about your request to borrow the item.

I’ve picked the thing! Now how do I pay?
This is up to you and the Renter who will indicate to you their preferred method of payment when you make contact. This may be cash, cheque or online payment such as PayPal. It is completely between you and the Renter.

How do I send a message to the Renter?
Each rental item page has two separate windows where you can either obtain the contact number of, or send a direct message to, the Renter.

How do I change or cancel my order once submitted?
Please contact the Renter directly if you would like to make any changes to the booking after the booking has been made.

Frequently Asked Questions by Renters
Want to list items you own for rent but not quite sure how to do it?

How do I list my items as available for rent?
This is super easy. All you need to do is log on to askNextDoor, and firstly make sure that your contact phone number is added to your profile so people can contact you. Then from any page of the website you can access and click on the + ADD YOUR ITEM link at the top of the page. This will take you to a new page where you will need to enter the details of your item such as category, price per day/week, description, suburb where the item is located, and make sure to upload some pictures of the item. Once you have filled out all the relevant information for the ad, simply click on FINISH to shoot it off for approval- then you’re all set to start sharing and making money!
Note: The ads are usually approved on posted on the website within 24 hours. You will receive a notification email as soon as the askNextDoor administrator approves your listing.

How can I increase number of hires and visibility of my Item?
At the end of ADD YOUR ITEM process, you will be directed to a page that will allow you to buy water-resistant sticker than can be purchased and placed on you item to increase visibility. For instance a trailer parked in front of your house with a sticker “FOR HIRE at” will inform people that your trailer can be hired for a fee.

What items should I list on askNextDoor?
Anything that you own that you wish to rent out. Items can range from trailers to garden equipment to work tools. Please do not list confidential, illegal or offensive content, or items that do not work. Please refer to our Terms & Conditions (link) page for further information.

How do I make an item “unavailable” for a period of time?
If your item has been booked by a Rentee, and the booking has been accepted by you, it will automatically display as unavailable to other prospective Rentees. However if you want your item to appear unavailable independently of it being rented (i.e. you need to use it yourself, or you’ll be going away and want it safely stored away during that period), you will find this option within the “My Account” section under your item, where can select dates on the calendar to indicate unavailable periods.

What should my rental and deposit fees be?
Here at askNextDoor we believe that the rental price set for any item is entirely the Renter’s choice, and so askNextDoor is not involved in the rental pricing decision, however to make everyone’s’ life easier we can recommend proposed price based on askNextDoor community experience. Please remember that AskNextDoor doesn’t take any form of commission on rental money received. As it is up to you whether you, as the Renter, offer delivery of the item or have the Rentee collect, you may also wish to add an additional charge for delivery which should be outlined in the Item Description section, or alternatively make the Rentee aware of this upon booking acceptance.

We do recommend setting a deposit upon initial handover of the item to ensure the security of your property, but again, the value of this deposit is completely up to you to decide.

How much commission does askNextDoor take from a rental?
askNextDoor does not charge any commission. We provide a completely free service and wish to keep it this way. For this reason, we gratefully accept any voluntary donations (link) our askNextDoor neighbours (you guys) make by following the link at the bottom of all askNextDoor pages.

Why should I rent my items to someone I don’t know?
Again, this is a choice that only you can make. You don’t have to share your toys with anyone at all; but the more open you are to renting your equipment out to others, the more likely they will be willing to rent their equipment out to you. Everyone wants to make and save a little money, and this is a win-win for all parties. Plus, it gives you the opportunity to meet the close and from other suburbs neighbours!

What file formats can I use for photo uploads?
We recommend using either jpeg, tif or png files that most digital cameras or smartphones would produce.

Frequently Asked Security Questions
Not 100% sure about using askNextDoor to share items (…yet)?

Is it safe to list my items on askNextDoor?
We have put our effort to designed askNextDoor to be a safe and secure platform for locals to share their property amongst each other, by opening up a communication channel between Renters and Rentees. Renters have full control over who they choose to rent their items to and when, and we have an item and user rating system to provide everyone with the tools to share and rent items with confidence.

What if something goes wrong?
As much as we wish it weren’t true, sometimes things go wrong. In the case that it does, askNextDoor does not take responsibility for these transactions. We are not directly involved in the rentals nor do we set terms of agreement between Renters and Rentees, however we do give all users the opportunity to publish ratings and comments, and your feedback on fellow members and items will be visible for other members when they’re deciding if they should rent from that person or to that person.
We also offer a helpful NEIGHBOUR DETAIL FORM (I think this is a good idea) (link) which you may use, if you choose, to lend accountability to the transaction. Another suggestion may be to request a holding deposit prior to release of the item/s to be refunded upon receipt of the undamaged item/s.

How can I be sure the items being rented will be taken care of?
Here at askNextDoor we just put you in touch with neighbours who may like to borrow your property for a while, so the answer to this is completely up to you. Some ideas may be to charge a deposit at an amount of which you determine to be fair, which you can list in your individual item advertisements. Furthermore, you could also ask the Rentee for a copy of some ID (e.g. drivers license) before releasing the item. Whatever measures you choose to employ for your own peace of mind, we suggest you list in the product description for your item so no potential Rentees are caught by surprise.

If you still have any questions or concerns after reading through or FAQ’s and our How It Works page, please don't hesitate to contact our friendly customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it..